Shipping And Returns
We offer fast shipping to anywhere in the United States, and free shipping on orders over $100. All items ship via FedEx, UPS or USPS. Please allow 1 to 4 business days for delivery.
NOTE: Due to Delta 8 THC either being illegal or not explicitly legal according to state laws, this product does not ship to the following states: Alaska, Arizona, California, Colorado, Connecticut, Delaware, Idaho, Iowa, Louisiana, Maryland, Michigan, Minnesota, Montana, New York, Nevada, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont and Washington.
You may return new, unused, and unopened products within 30 days of delivery for a full refund, however, we do ask that you pay shipping for these returns. If the return is a result of our error, such as if you receive an incorrect or defective product, you will receive a full refund for the item as well as shipping costs.
Subscriptions must run for 3 months before cancellation. Any subscription canceled before the 3 month time period will show as “pending cancellation” until the 3 months are up… customers will still be charged during this time period.
If your item is incorrect, defective, or damaged upon arrival; we will exchange your item at no additional cost to you.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, you will receive your money much more quickly in many cases. This time period allows for the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), as well as the time it takes your bank to process our refund request (5 to 10 business days).
If for any reason you do not receive your refund after 14 days, please contact us at Contact@venerafactory.com and let us know. We will do everything in our power to resolve the issue immediately.
For any questions regarding returns or shipping information, please contact us at Contact@venerafactory.com.